ClaudeCall Terms of Service

Version: 2026-04-29-v2 Effective Date: April 29, 2026

THIS IS A BINDING LEGAL AGREEMENT. READ CAREFULLY BEFORE USING THE SERVICE.

These Terms of Service ("Terms") govern your access to and use of the ClaudeCall platform, software, APIs, and related services (collectively, the "Service") operated by ClaudeCall ("we," "us," "our," "ClaudeCall"). By creating an account or using the Service, you ("Customer," "you," "your") agree to be legally bound by these Terms in full.

If you do not agree to these Terms, you may not use the Service.

1. THE SERVICE — WHAT CLAUDECALL IS AND ISN'T

ClaudeCall is software that places phone calls on your behalf using AI voice agents. You instruct ClaudeCall what calls to make, who to call, what scripts to use, and when to call. ClaudeCall executes those instructions.

ClaudeCall is NOT:

  • A telemarketing company
  • A lead generation service
  • A licensed real estate broker, agent, attorney, or financial advisor
  • A compliance service or legal counsel
  • A guarantor of call quality, lead quality, or business outcomes
  • Responsible for the content of your scripts, your lead lists, or how you use leads

You are the entity making the calls. ClaudeCall is software you use to make those calls. The legal responsibility for every call, every recording, every contact, and every regulatory consequence rests entirely with you.

2. YOUR REPRESENTATIONS AND WARRANTIES

By using the Service, you represent and warrant that:

a. Lawful basis to call. Every phone number you upload to ClaudeCall, you have a lawful basis to call. You have not been instructed to stop contacting the number. The number is not on any federal or state Do Not Call registry against the called party's wishes. You have not received a TCPA cease-and-desist letter regarding the number.

b. Lead acquisition. You obtained your lead lists through lawful means. You did not purchase, scrape, or acquire leads in violation of any data protection or telemarketing law.

c. Authority. You have full legal authority to use the Service in your jurisdiction. You are over 18. If signing on behalf of a business entity, you have authority to bind that entity to these Terms.

d. Tax and licensing compliance. You hold all necessary business licenses, tax registrations, and telemarketing registrations required by your state and the states you call into.

e. Recording laws. You understand that some U.S. states require two-party consent for call recording (including but not limited to CA, CT, FL, IL, MD, MA, MT, NV, NH, PA, WA). You are responsible for compliance with all applicable recording laws in every jurisdiction you operate.

f. Truthful identification. You will not configure the Service to misrepresent your identity, falsely claim affiliation with any third party, or impersonate any government agency.

g. No fraud. You will not use the Service to commit fraud, deception, harassment, threats, or any unlawful activity.

3. INDEMNIFICATION — YOU PROTECT US

You agree to defend, indemnify, and hold harmless ClaudeCall and its owners, employees, contractors, affiliates, agents, and service providers from and against any and all claims, demands, lawsuits, judgments, fines, penalties, settlements, losses, damages, and expenses (including reasonable attorneys' fees and costs) arising from or relating to:

a. Your use of the Service, including all calls placed on your behalf b. Your violation or alleged violation of the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), or any state-level telemarketing or call-recording statute c. Your violation or alleged violation of any state, federal, or international law including but not limited to consumer protection, data protection, anti-discrimination, fair lending, fair housing, or financial services laws d. Any claim by any called party that they did not consent to being called or recorded e. Any claim arising from the content of your scripts, your lead lists, or any communication you instructed the Service to deliver f. Your violation of these Terms g. Your infringement of any intellectual property right of any third party h. Any inaccurate, misleading, or fraudulent statement made by your AI agent based on your script configuration

This indemnification obligation survives termination of your account and these Terms.

4. CALL RECORDING

ClaudeCall records calls placed and received through the Service for quality, training, debugging, and operational purposes. By using the Service, you acknowledge and agree:

a. Recording is enabled by default. You may disable recording on a per-phone-number basis through your account settings, but this will disable certain Service features (including hot lead detection, transcript review, and call quality scoring).

b. You are solely responsible for ensuring that your use of recorded calls complies with all applicable state and federal recording laws, including two-party consent requirements where applicable.

c. ClaudeCall does NOT deliver a verbal recording disclosure to called parties. If you require a recording disclosure for legal compliance, you must configure your script to include one. ClaudeCall provides script editing tools but does not draft, review, or guarantee the legal sufficiency of disclosure language.

d. ClaudeCall stores call recordings for a period determined by ClaudeCall in its sole discretion and may delete recordings without notice.

e. ClaudeCall may use anonymized, aggregated call data to improve the Service. ClaudeCall will not sell or share individual call recordings with third parties except as required by law.

5. TCPA AND COMPLIANCE FEATURES — SAFETY NETS, NOT GUARANTEES

ClaudeCall provides certain features intended to assist with regulatory compliance, including but not limited to:

  • Time-of-day enforcement (calls limited to 8 AM - 9 PM in the called party's local time zone, with stricter limits available on a per-campaign basis)
  • Do Not Call list scrubbing
  • Automatic Do Not Call list addition for calls where the called party requests removal
  • Voicemail suppression on retry attempts
  • Per-state calling rule enforcement where configured

THESE FEATURES ARE PROVIDED ON AN "AS-IS" BASIS AND DO NOT CONSTITUTE LEGAL COMPLIANCE GUARANTEES. ClaudeCall makes no representation that these features are sufficient to comply with any specific law in any specific jurisdiction. You remain solely responsible for understanding and complying with all applicable laws.

If a regulatory action, lawsuit, or fine results from your use of the Service, ClaudeCall's compliance features will not constitute a defense, and ClaudeCall will not be liable.

6. ACCEPTABLE USE

You will NOT use the Service to:

a. Place calls to numbers on the federal Do Not Call registry without express written consent b. Place calls outside legally permissible hours in the called party's time zone c. Place calls related to any high-pressure scam, fraud, or deceptive scheme d. Impersonate any government agency, attorney, financial institution, healthcare provider, or other entity you are not authorized to represent e. Solicit or attempt to solicit minors f. Make threats, harass, intimidate, or abuse called parties g. Place calls related to firearms sales, prescription drugs, illegal substances, or other regulated commerce without proper licensing h. Reverse engineer, decompile, or attempt to extract source code from the Service i. Use the Service to compete with ClaudeCall or to build a competing product j. Resell, sublicense, or share access to your account with parties not authorized by ClaudeCall k. Exceed published API rate limits or attempt to circumvent usage controls

ClaudeCall reserves the right to terminate any account, immediately and without notice, that we determine in our sole discretion has violated these terms or created legal exposure for ClaudeCall.

7. NO WARRANTY

THE SERVICE IS PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.

CLAUDECALL DOES NOT WARRANT THAT:

  • The Service will meet your business requirements
  • Calls will result in leads, deals, or revenue
  • AI voice agents will behave perfectly or follow your scripts perfectly in all circumstances
  • The Service will be free from errors, bugs, downtime, or security breaches
  • Phone numbers provisioned through the Service will not be flagged as spam by carriers or third-party caller-ID services
  • Recordings or transcripts will be accurate

You assume all risk of using the Service.

8. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAUDECALL'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO CLAUDECALL IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

IN NO EVENT SHALL CLAUDECALL BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Lost profits, lost revenue, lost business opportunities, or lost goodwill
  • TCPA fines, regulatory penalties, or litigation costs incurred by you
  • Damages arising from loss of data, business interruption, or service unavailability
  • Damages arising from third-party services (Twilio, Retell, Anthropic, Stripe, Supabase, etc.) that ClaudeCall integrates with

This limitation applies regardless of the legal theory under which the claim is brought (contract, tort, negligence, strict liability, or otherwise) and even if ClaudeCall has been advised of the possibility of such damages.

9. THIRD-PARTY SERVICES

ClaudeCall integrates with and depends on third-party services including but not limited to Twilio (telephony), Retell AI (voice agents), Anthropic (AI models), Stripe (payments), Supabase (database), Resend (email), and Railway (hosting). ClaudeCall is not responsible for the availability, performance, accuracy, security, or pricing of these third-party services. Service interruptions, errors, or changes by third parties may affect the Service without liability to ClaudeCall.

10. SUBSCRIPTION, BILLING, AND CANCELLATION

a. Subscription plans are billed monthly in advance. Charges are non-refundable except as required by law.

b. Usage above included plan minutes is billed at published overage rates and charged to your payment method monthly.

c. You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing period.

d. ClaudeCall may modify pricing, plan features, or billing terms with 30 days' notice. Continued use of the Service after notice constitutes acceptance.

e. ClaudeCall may suspend or terminate accounts for non-payment, repeated chargebacks, or fraud.

11. TERMINATION

ClaudeCall may suspend or terminate your account immediately and without notice if:

  • You violate these Terms
  • You create legal exposure for ClaudeCall
  • You engage in conduct that ClaudeCall determines, in its sole discretion, is harmful, abusive, or fraudulent
  • You fail to pay outstanding fees
  • ClaudeCall is required to do so by law

Upon termination, your access to the Service ceases immediately. ClaudeCall may delete your account data, including call recordings, transcripts, lead lists, and configurations, after a reasonable retention period. ClaudeCall has no obligation to provide a copy of your data after termination.

Provisions of these Terms that by their nature should survive termination (including indemnification, limitations of liability, governing law, and dispute resolution) shall survive.

12. INTELLECTUAL PROPERTY

ClaudeCall and all related software, designs, content, trademarks, and trade secrets are the property of ClaudeCall. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You retain ownership of your scripts, lead lists, and customer data. You grant ClaudeCall a worldwide, royalty-free license to use your data solely to provide and improve the Service.

ClaudeCall's name, logo, and product marks may not be used without prior written permission.

13. PRIVACY

ClaudeCall's collection and use of personal information is governed by the ClaudeCall Privacy Policy, available at /privacy. By using the Service, you consent to the practices described therein.

You are responsible for ensuring your use of the Service complies with all applicable privacy laws, including GDPR, CCPA, and any state-level privacy regulations affecting your called parties.

14. DISPUTE RESOLUTION — MANDATORY ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

a. Mandatory arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules, except that you may bring qualifying claims in small claims court. The arbitration shall take place in your state of residence. The arbitrator's decision shall be final and binding.

b. Class action waiver. You agree that any dispute will be brought only on an individual basis. You waive any right to participate in a class action, class arbitration, consolidated action, or representative proceeding against ClaudeCall.

c. Jury trial waiver. You waive any right to a jury trial.

d. 30-day opt-out. You may opt out of mandatory arbitration by sending written notice to support@claudecall.app within 30 days of first agreeing to these Terms. Notice must include your name, account email, and a clear statement that you are opting out of arbitration.

15. GOVERNING LAW

These Terms are governed by the laws of the State of New Jersey, USA, without regard to its conflict of laws principles. Any non-arbitrable dispute shall be resolved exclusively in the state or federal courts located in Warren County, New Jersey. You consent to personal jurisdiction in those courts.

16. CHANGES TO TERMS

ClaudeCall may modify these Terms at any time. Material changes will be communicated via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Service and may cancel your subscription.

The currently effective version of these Terms is identified by the version number at the top of this document. Your account records the version you most recently accepted.

17. MISCELLANEOUS

a. Entire agreement. These Terms, together with the Privacy Policy and any signed order forms, constitute the entire agreement between you and ClaudeCall regarding the Service.

b. No waiver. ClaudeCall's failure to enforce any provision shall not constitute a waiver of that provision.

c. Severability. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

d. Assignment. You may not assign these Terms without ClaudeCall's prior written consent. ClaudeCall may assign these Terms at its discretion.

e. Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, government actions, third-party service outages, etc.).

f. Notices. All notices to ClaudeCall must be sent to support@claudecall.app. Notices to you may be sent via email to your account email address.

18. CONTACT

Questions about these Terms: support@claudecall.app

BY CLICKING "I AGREE" OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS, AND YOU AGREE TO BE LEGALLY BOUND BY ALL OF THEM, INCLUDING THE INDEMNIFICATION OBLIGATIONS IN SECTION 3, THE ARBITRATION REQUIREMENTS IN SECTION 14, AND ALL OTHER PROVISIONS.

If you do not agree, click "Cancel" or close this window.